Security Monitoring FAQ

Live video monitoring is a remote security service where trained operators watch camera activity during scheduled monitoring hours, review activity in context, follow response instructions, and document important events.

No. Motion alerts and AI-assisted detection can support the workflow, but Gazer live monitoring is not limited to event triggers. Operators can actively watch priority camera views during the monitoring schedule.

Live video monitoring emphasizes active operator watch during monitored hours. Remote video monitoring is the broader off-site workflow that can include live review, alert verification, virtual patrols, access support, and reporting.

In many cases, compatible existing camera systems can be connected to Gazer’s monitoring workflow. A site assessment confirms camera compatibility, coverage, access, and configuration needs.

Important views often include gates, entrances, parking areas, yards, perimeters, lobbies, garages, loading zones, trailer areas, and other risk points.

Gazer can review camera coverage and monitoring requirements, and compatible systems can be connected to the monitoring workflow.

No. AI-assisted detection supports trained operators by helping surface activity faster. Operators still review context and follow the approved response workflow.

Depending on camera compatibility and configuration, AI-assisted detection can help identify people, vehicles, movement, access activity, and activity in defined zones or time windows.

Yes. Where compatible systems are available, operators can support gate, intercom, visitor, driver, and access workflows according to the property’s procedures.

Yes. Operators can verify driver or visitor details according to the site workflow before access is granted or documented.

Yes. For truck yards and logistics sites, operators can capture driver information, truck number, trailer number, visitor details, and access activity based on the monitoring plan.

A virtual patrol is a scheduled remote camera check where an operator reviews selected camera views, checks for unusual activity, and documents the patrol.

No. Live monitoring focuses on operator watch during monitored hours. Virtual patrols are scheduled camera checks. Many properties use both together.

Voice intervention is a monitoring response where an operator speaks through compatible on-site speakers after reviewing activity and following the approved response plan.

No. Operators follow the approved response workflow. Some events may require observation, contact notification, access support, escalation, or reporting instead.

An incident report may include the event time, camera or location, activity summary, operator response, escalation notes, access details, and other relevant information.

Yes. Gate, visitor, driver, intercom, truck, trailer, and access events can be documented when they are part of the monitoring workflow.

Yes. Gazer Monitoring Inc serves properties across Canada, including key Ontario markets such as Mississauga, Brampton, Milton, London, Bolton, Caledon, Kitchener-Waterloo, Cambridge, Woodstock, Windsor, and surrounding areas.

Use the Request Assessment form and include your property type, location, camera count if known, access points, monitoring needs, and security concerns.